SHOP TRACKER

Delete Your Account

Last updated: September 24, 2026

This page explains how to permanently delete your Shop Tracker account (published by TGG Consulting LLC DBA Grisham Interactive) and the data associated with it. You are always in control of your data.

How to request deletion

Send a deletion request by email from the address your Shop Tracker account is registered under. We do this by email so we can confirm the request actually came from you before erasing anything.

Open your email and start a new message to support@shoptracker.work.
Use the subject line “Delete my Shop Tracker account”.
Send it from the email address you use to sign in to Shop Tracker. Requests from a different address can't be verified and won't be processed.
You'll receive a confirmation email once the deletion is complete — usually within 7 days, and no later than 30 days.

Email a deletion request

Deletion is permanent and cannot be undone. Before you request it, use Settings → Export All Data (CSV) inside the app if you want a copy of your routes, mileage, expenses, and payment history for your own records.

What gets deleted

When your account is deleted, we permanently remove the following from our systems:

Your login credentials and profile (name, email address, account role, and subscription status)
All assignments, routes, stops, and day plans
All mileage logs and GPS tracking data
All expenses and uploaded receipt images
All payment and archive history
Mystery Shop Timer logs and notes
Home base address and any saved locations
Biometric login registration (the credential stored on your own device is removed when you uninstall the app)

What is kept, and for how long

Data	Why it's kept	Retention
Billing and payment records processed through Stripe	Required for tax, accounting, and fraud-prevention obligations	Up to 7 years, as required by law
Anonymized geocoded street addresses in our shared address cache	These are not linked to you or any account — they only speed up map pin loading for all users	Indefinitely (contains no personal data)
Support emails you've sent us	Record of correspondence	Up to 2 years

Nothing kept after deletion can be used to identify you or reconstruct your account.

Deleting data without deleting your account

You can delete individual routes, stops, expenses, and mileage entries at any time from inside the app. Deleting a stop removes it from every device signed in to your account.

Questions

If you have questions about this process or about your data, contact:
TGG Consulting LLC DBA Grisham Interactive
support@shoptracker.work
shoptracker.work

See also our Privacy Policy and Terms of Service.